Does property management include maintenance?

4 March 2024

Property maintenance - washing machine

Does property management include maintenance?

Property management is a comprehensive field that entails overseeing and managing residential, commercial, or industrial properties and real estate. One common question among property owners and tenants in New Zealand is whether property management includes maintenance tasks. The short answer is yes, but let's look into the specifics of what this means for property owners and tenants in New Zealand.

Understanding property management.

Property management involves a range of services provided by a property manager or a property management company. These services typically include marketing rental properties, collecting rent, handling tenant issues, and overseeing the overall maintenance and repair of the property.

Role of property managers in maintenance. 

Property managers play a crucial role in organising routine maintenance and repairs of the properties they oversee. Their responsibilities often include:

  • Regular inspections: Conducting routine inspections to identify and address maintenance issues before they escalate.
  • Responding to tenant requests: Handling tenant requests for repairs and maintenance in a timely manner.
  • Hiring contractors: Sourcing and managing contractors for specialised maintenance or repair work.
  • Ensuring compliance: Making sure that the property complies with all local building and safety codes.
  • Budget management: Managing the budget for property maintenance and repair works.

Legal framework in New Zealand.

In New Zealand, the Residential Tenancies Act outlines the responsibilities of landlords and property managers. According to the Tenancy Services of New Zealand, landlords are required to provide and maintain rental properties in a reasonable state of repair. This includes ensuring the property is safe and healthy to live in, in line with the Healthy Homes Standards. You can read our article about Healthy Homes here.

What maintenance typically includes.

Maintenance in property management typically covers:

  • Regular upkeep: Tasks like lawn mowing, gutter cleaning, and servicing of heating systems.
  • Emergency repairs: Addressing urgent issues like plumbing leaks, electrical faults, or security concerns.
  • Preventative maintenance: Steps taken to prevent major repairs, such as regular roof inspections or pest control.

Tenant responsibilities. 

Tenants also have a role in property maintenance. They are typically responsible for:

  • Reporting any issues or damage in a timely manner.
  • Keeping the property clean and tidy.
  • Not causing intentional damage to the property.

Choosing the right property management service. 

When selecting a property management service in New Zealand, consider the following:

  • Reputation: Look for companies with good reviews and a strong track record.
  • Services offered: Ensure they provide comprehensive maintenance services.
  • Local knowledge: Choose a manager familiar with local laws and regulations.

In summary, property management in New Zealand does include maintenance. Both property managers and tenants have roles to play in ensuring the property is well-maintained. By understanding these roles and responsibilities and selecting the right property management service, property owners can ensure their investments are well-cared for and tenants can enjoy a safe and comfortable living environment.

Hammond and Co is a specialist property management company based in Auckland. Hammond and Co’s purpose is to navigate the increasing complexities of long-term property rentals, delivering optimum outcomes for owners and tenants through our tailored property management approach. Contact Hammond & Co for expert advice on getting the most out of your property investments.


Gina Colcord

Business Manager

Gina Colcord is an experienced Business Manager in property management with over 15 years of experience. She has worked across various property types and has been recognised for her achievements, including being a finalist for the REINZ Business Development Manager Award in 2020 and previously winning the LJ Hooker National Award for Best Property Investment Management in NZ.

You can contact Gina on 027 266 8367 or emailing