Frequently
asked questions

Hammond & Co clients trust us to offer insightful and expert advice. With an investor mindset, this extends to providing valuable information to guide those new to property investing and our tailored property management service.

Follow the link below to submit a contact request or give us a call to speak to one of our property management experts.

Still have questions?
Give us a call on 0508 426 326 or contact us.

Three types of tenancies exist under the Residential Tenancies Act 1986.

Periodic tenancies

Have no end date and continue until either party gives written notice to end it.

Fixed-term tenancies

Last for a set time period, which must be included in the tenancy agreement.

Short term fixed tenancies

Last for 90 days or less. If a short term fixed tenancy ends, it doesn't automatically become a periodic tenancy.

Depending on your requirements, we will ensure we find the right type of tenancy for you.

For more information, download our guide on the different types of tenancies. 

Yes. We have a strong track record of managing properties on the ground for overseas owners. Technologically driven, we can conduct our owner onboarding process virtually. All ongoing management and communications can be web-based for responsive monitoring. Just let us know where to collect the property keys, and we can take care of the rest.

A well-presented property is essential to successful marketing and quality tenant acquisition. We will work with you to ensure your property is clean, lawns and garden well-kept, appliances and fixtures are in working order, lock's secure and ultimately rent ready.

Each property under our management receives a comprehensive marketing strategy that utilises Trade Me, relevant social media platforms and our own database to target prospective tenants. Viewing tracker software, online application forms, and extensive vetting then streamline the letting process, minimising vacancy.

At Hammond & Co, all potential tenants are met personally by our property managers or letting agents. Tenants must then complete our online application form, which captures information to conduct background, credit and reference checks using the industry-leading Tenantcheck system. By executing a rigorous vetting process, we can better qualify tenant suitability for your property and ensure the right tenant is placed from the outset – better protecting your asset.

Hammond & Co partners with a range of providers who specialise in the property space. Please let us know what advice or help you need, and we will be happy to make the introduction.

We highly recommended that all owners carry a comprehensive Landlord Insurance Policy. Good policies should include coverage for the rental itself, Landlord contents (such as appliances, curtains, etc.), accidental damage, malicious damage, loss of rent plus other protections. Please get in touch with your preferred insurance provider for more details.

Reactive Maintenance

Hammond & Co will automatically arrange and oversee any repair work under an agreed value. Repair work is identified during inspections or through our intuitive online tenant concierge service, where tenants can log and advise us of any property issues 24 hours a day. The system also asks the tenant a range of questions and provides them with suggestions to try and avoid unnecessary and expensive call-outs.

Preventative Maintenance

Owners are responsible for any general maintenance that will prolong the life of their assets, i.e. house washing, gutter cleaning etc. We suggest putting together a structured maintenance plan to ensure your property is well maintained while keeping costs under control, of which we can help.

We utilise the leading web-based platform, Palace, to provide an insightful portal for owners and to inform our property management service. A central hub for your property, you can find unique insights into your rental properties performance, including financial information, maintenance invoices, and inspection videos and reports.

Owners portal

Want more information?

Our owner's guide explores everything you need to know about being a rental property owner, becoming a better property investor, the Hammond & Co tailored property management service and more. Download the guide or contact us to learn more.