Property management process

Hammond and Co Property management process 3

At Hammond & Co, we maintain an exacting property management process. The foundation of our tailored property management approach aims to eliminate the unknowns, uncertainty and complexity of managing or occupying a rental property—improving outcomes for clients and tenants alike.

Informed by our local market insight and experience, the Hammond & Co property management process is strategically built to accommodate both owner and tenant journeys.

From legal compliance and market analysis through to tenant vetting and property maintenance, we follow this process to ensure consistency of returns and asset protection while looking for opportunities to offer value-added service at every stage.

Hammond and Co Property management process 3

To learn more about the Hammond & Co property management process, follow the link below to submit a contact request or give us a call to speak with one of our property management experts.

Free rental appraisal

With localised property insight, our team can accurately assess the current rental value of your property. Our appraisal includes a comparative analysis of comparable properties in your market and the return we expect to achieve if we manage your property. We will also work closely with you to assess and implement measures to ensure you receive the best possible return on your investment.

Legislation and compliance tasks

We will make sure your property is compliant with all relevant legislation pertaining to the Healthy Homes Standards and the rental sector in general. We will manage the complexities of rental law on your behalf while fully informing you of your obligations as a property owner and ensuring these are met, and where needed, helping you to achieve this.

Tailored management agreement and property onboarding

Our thorough onboarding process is designed to ensure you experience a smooth transition to Hammond & Co. At this time, our Property Managers will work with you to ensure our management agreement suits your property and requirements while extensively outlining how we will act on your behalf to oversee all matters relating to tenancy.

Strategic marketing and viewings

We implement a comprehensive marketing strategy for all our properties, utilising Trade Me, social media platforms, our website and our database to target quality prospective tenants.

We also manage all viewings, with online viewing software and application forms streamlining the process to provide a quick and smooth vacancy.

Rent collection and financial reporting

We collect rent from your tenant and forward this to you at the beginning of each month. As part of the process, we produce monthly and annual financial statements for your reference, all of which can be accessed at any time via our online portal, along with tax invoices for completed works or charges incurred.

Pre-tenant inspection

We conduct a thorough inspection of your property before a tenant moves in. We will carefully check every aspect of the property, make a detailed record of condition and cleanliness, including photos and a brief description, and place these on our online portal for future reference.

Tenant applications and screening

We personally meet all potential applicants, and then provide them with an online application form to fill out. We complete a rigorous vetting process using captured information, allowing us to better qualify tenant suitability for your property and ensure the right tenant is placed from the outset – offering better protection for your asset.

Proactive property maintenance and regular inspections

We understand that the rental return of your property is tied closely to its condition. That is why we prioritise the maintenance and protection of your asset. We achieve this by managing reactive maintenance on your behalf and help you to put a preventative maintenance plan in place. We also conduct regular inspections to ensure your property is properly cared for while picking up issues before they develop.

Lease renewal and changes

We will always approach the tenant to see whether it is their intention to renew the lease or vacate the property at the end of their agreement. If any changes are needed, we will implement these here. Should you wish to have your property vacated, we will manage this process with your tenant.

Tenant departure process

When your tenant notifies us that they wish to vacate your property, we will confirm the details with you in writing and outline the next steps. We will then relist your property, take care of all the documentation necessary to end the tenancy and arrange to work with the existing tenant for any property viewings with new prospective tenants.

Final inspection and bond refund

Once your tenants depart, we will carry out a final inspection of your property to ensure it is left in the same condition as the pre-tenant inspection, outside of fair wear and tear. Should any possible disputes, changes or damages need to be rectified, we will contact you immediately and oversee this process. Once all parties are happy, we will then release the tenants bond.

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